Shipping & Returns

Thank you so much for shopping on our new website! In the spirit of supporting small business, we appreciate your patience and understanding of our policies. This is new for us and we will evolve, as necessary!

Please note that any policy or promotion presented on this website applies only to purchases made online and cannot be combined with any other offers.

SHIPPING 

Our goal is to ship all in-stock items within three days. (Does not include weekends) Occasionally, and under current pandemic conditions, it may take longer. We will notify you in a separate email if that is the case.

All shipping is currently via the US Postal service unless it is large and/or heavy,  and includes insurance and tracking. If you prefer an option that is not offered, please email us once your order is confirmed. 

Free shipping for orders of $50 or more will be applied, automatically, at checkout.

Shipping fees are calculated by weight and will be combined, automatically, at checkout. 

Shipping fees are non-refundable in the event of a return.

STORE PICK UP

Pick up without an appointment is available from 11 am to 4 pm on Monday, Wednesday, Friday and Saturday. 

Please come to the door on the Holly Street side. We will bring your order to you. You may also call us from  your car and we will bring it out to you,

RETURN POLICY

Please shop carefully! As a small store, we offer exchange or store credit only. However, we will do our best to make sure you are happy. 

Exchanges: Please contact as us no later than 5 days after receipt at homagepasadena@gmail.com with your phone number. We will contact you as soon as possible and go from there. 

Return for Store Credit: All returns must be approved and received within 14 days of receipt. Please email homagepasadena@gmail.com with the order number and reason for return. A return authorization number (RA#) will be issued and our temporary return address will be provided.

Returns must be received within 14 days. We suggest using the original packing material and a service with tracking such as USPS or UPS. Insurance is suggested as you are responsible if it gets lost on the way back. We are sorry, but original shipping charges are not refundable. 

Store credits and exchanges will be processed after receipt and inspection of merchandise. An email will be sent with your store credit information as well as stored in your customer profile. 

Damaged or defective merchandise: Claims must be made within 72 hours of receipt. Please provide images of any damaged packaging. Many carriers require this if it was damaged in transit. 

Replacement merchandise will be sent out as soon as possible and arrangements will be made for return of the original item.

Questions? If there are any concerns or issues not covered here, please email homagepasadena@gmail.com. We are not available to answer the phone these days so we will respond more quickly via email. Please provide your phone number if you would like to speak to someone and we will happily call you as quickly as we can.