Shipping & Returns

 

SHIPPING INFORMATION

Our goal is to ship all in-stock items within 3-4 days of receiving your order. (Does not include weekends) If there are any issues or delays, we will contact you via email. 

All standard shipping is currently via the US Postal service unless it is large and/or heavy, and includes insurance and tracking. 

Free standard shipping for orders of $100 or more will be applied, automatically, at checkout. We are unable to apply any shipping credit if you choose an upgraded method of shipping.  

Shipping fees are calculated by weight and will be combined, automatically, at checkout. 

Shipping fees are non-refundable in the event of a return.

STORE PICK UP

Many orders will be ready within one hour, however, please allow up to 24 hours. Feel free to call the store if you would like to some right away. After 24 hours, no appointment is necessary.

Please come to the door on the Holly Street side or call us from your car and we will bring it out to you. 

RETURN POLICY

Please shop carefully! As a small store, we offer exchange or store credit only. However, we will do our best to make sure you are happy. 

Exchanges: Please contact as us no later than 5 days after receipt at homagepasadena@gmail.com with your phone number. We will contact you as soon as possible and go from there. 

Return for Store Credit: All returns must be approved and received within 14 days of receipt. Please email homagepasadena@gmail.com with the order number and reason for return. A return authorization number (RA#) will be issued and our temporary return address will be provided.

Returns must be received within 14 days. We suggest using the original packing material and a service with tracking such as USPS or UPS. Insurance is suggested as you are responsible if it gets lost on the way back. We are sorry, but original shipping charges are not refundable. 

Store credits and exchanges will be processed after receipt and inspection of merchandise. An email will be sent with your store credit information as well as stored in your customer profile. 

Damaged or defective merchandise: Claims must be made within 72 hours of receipt. Please provide images of any damaged packaging. Many carriers require this if it was damaged in transit. 

Replacement merchandise will be sent out as soon as possible and arrangements will be made for return of the original item.

Questions? If there are any concerns or issues not covered here, please email homagepasadena@gmail.com. We are not available to answer the phone these days so we will respond more quickly via email. Please provide your phone number if you would like to speak to someone and we will happily call you as quickly as we can.